Troubleshoot

Check if your e-matches are wired correctly. If so, you may need to replace the spring terminal. Please visit our SHOP to purchase replacement terminals.

Category: Troubleshoot

When using SMPTE timecode in a Firelinx show, if experiencing issues, the first thing to do is to double check the frame rate of the SMPTE output and make sure that Firelinx is configured for that frame rate.  Firelinx supports 24, 25, 29.97, and 30fps SMPTE rates.

You can easily check and modify Firelinx’s SMPTE frame rate in the SMPTE menu from the settings menu.

From there you can select the frame rate that properly matches your SMPTE output. If you are unsure what your SMPTE frame rate is, run SMPTE while in the menu and watch the time tick in the menu and see if there are any skips in time. If the time skips the frame rate is likely inaccurate and should be adjusted.

Category: Troubleshoot

When running the Continuity Test you can press NO ⬇️ to see what each icon means. This screen will tell you what error you’re experiencing and should help you in correcting it.

Category: Troubleshoot

Make sure you Command Module (CM) and Firing Modules (FM) are all on the same radio frequency (FR). You can manually change the FMs to match the radio frequency of the CM you’re trying to join. Go to MENU, scroll down to [RF Channel], press ENTER and you can change the RF channel by pressing the YES ⬆️ and NO ⬇️.

Next, on the CM go to MENU, press [3 JOIN] + ENTER. The Graphical User Interface now displays the CMs number. On the FM press MENU and scroll down to [JOIN MODE] and press ENTER. The FM should now display the same number featured on the CM you’re trying to join. Press YES + HOME on the FM, and press HOME on the CM. All mods will display CONNECTED.

Category: Troubleshoot

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